Claims Management

Effective claims management and defense starts with timely and thorough incident investigation, response, and reporting. Legitimate claims are paid promptly, we investigate and aggressively defend against questionable claims.


NHRMA Mutual members work directly with their claims adjuster throughout the entire claims process to manage their workers’ compensation claims. Our members are an integral element in effective claims management and are kept apprised of the status of each claim.

As a NHRMA member, you are involved in the following claims decisions:

  • Compensability
  • Case management
  • Surveillance
  • Alternative duty
  • Settlement authority

Our claims adjusters will review the initial claim incident report and investigation from both a legal and medical perspective. When needed, we assign legal defense to a firm from our extensive, approved defense panel, and we coordinate the defense strategy for the best possible outcome for our members. Our claims adjuster will also work with the loss control team member who has been assigned to your organization and will notify him/her of risk situations that may need to be addressed to reduce your total cost of risk.

Reporting a Claim

To report a claim, please follow the instructions in the Quick Claims Reporting Guide.

Navigating the System

Prior to navigating the system, you will need to request credentials with Luca DeVecchi at Once you have credentials, you can check the Quick Guide for Reports for complete instructions on how to navigate the Brentwood Claims System and generate reports.